Welcome to Roman Shop! We’re here to make your Christmas decorating magical and stress-free. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, don’t hesitate to reach out—we’re always happy to help!

Product Questions

What types of Christmas decorations do you offer?
We specialise in a wide range of festive items, including Christmas trees, wreaths, garlands, lights, tree stands, and indoor/outdoor decor. Our products blend traditional charm with innovative designs to create a magical holiday atmosphere in your home.
Are your products high-quality and durable?
Absolutely! At Roman Shop, we curate only the best decorations, ensuring they’re crafted for durability and elegance. Each item is carefully inspected in Glasgow before shipping to bring you joy for many Christmases to come.
Do you ship products globally?
Yes, we ship worldwide to spread Christmas cheer! However, due to logistical constraints, we currently cannot deliver to some remote areas in Asia and a few other locations. If you’re unsure about your area, contact us at [email protected] for clarification.

Delivery Questions

What are your delivery options and timeframes?
We offer two convenient shipping methods:
  • Standard Shipping: For a flat fee of £12.95, we use DHL or FedEx, with delivery in 10-15 days after dispatch.
  • Free Shipping: On orders over £50, we use EMS for eco-friendly delivery in 15-25 days after dispatch.
All orders are processed within 1-2 business days after payment confirmation. We recommend ordering early to avoid last-minute rushes!
How can I track my order?
Once your order is dispatched, we’ll send you a tracking notification via email. You can follow your package’s journey—whether it’s with DHL, FedEx, or EMS—right to your doorstep.
Do you offer expedited shipping for urgent orders?
Currently, we focus on reliable standard and free shipping to ensure your items arrive safely. For urgent needs, we suggest placing your order as early as possible to account for processing and transit times.

Payment Questions

What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your financial information is protected, making your shopping experience safe and seamless.
Is there a minimum order amount for free shipping?
Yes, free shipping via EMS is available on orders over £50. For orders below this amount, standard shipping at £12.95 applies.
Are there any hidden fees with international orders?
No hidden fees! The price you see at checkout is what you pay, excluding any potential customs duties or taxes in your country, which are the customer’s responsibility.

Returns and Support Questions

What is your return policy?
If any item doesn’t sparkle as expected, you have 15 days from the date of receipt to initiate a return. Please contact our support team at [email protected] for assistance—we’ll guide you through the process to ensure your satisfaction.
How do I contact customer support?
Reach out to our friendly team at [email protected]. We’re based in Glasgow and here to help make your Christmas magical, whether you have questions about products, deliveries, or returns.
What if my item arrives damaged?
We pack each item with care in Glasgow, but if damage occurs, contact us within 15 days of receipt. We’ll arrange a return or replacement so you can enjoy a flawless holiday setup.

Account and General Questions

Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders easily and receive updates on festive promotions.
How can I stay updated on new products and offers?
Visit our homepage regularly or follow us on social media (if available) for the latest Christmas collections and exclusive deals. We’re always adding new magic to our range!
Why should I trust Roman Shop for my Christmas decorations?
Founded in Glasgow, we’re dedicated to effortless joy, from curated high-quality products to reliable global delivery. Join our community of happy customers who rely on us for stress-free holiday decorating since 2025!

Still have questions? Email us at [email protected] or visit our homepage to explore our festive collections. Roman Shop – Creating Magical Christmas Memories Since 2025!

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